Our Terms of Service

By accessing or using Echo, you agree to comply with and be bound by these Terms of Service ("Terms"). Please read them carefully.

Eligibility, Account Registration, and Privacy Policy

Eligibility

  • Age Requirement: You must be at least 18 years old and a university student to use Echo.

  • Verification: Registration requires the use of your university email address to verify your student status and age.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

Account Registration

  • Personal Information: When creating an account, you agree to provide accurate and complete information, including your name, age, sex, and university email address.

  • Account Security: You are responsible for maintaining the confidentiality of your account information and all activities that occur under your account.

User Conduct, and Community Guidelines

User Conduct

By using Echo, you agree to:

  • Respect Others: Treat all users with respect and dignity. Harassment, hate speech, discrimination, or any form of abusive behaviour is strictly prohibited.

  • Maintain Confidentiality: Keep all conversations and shared information within the group confidential. Recording or sharing content without explicit consent from all participants is prohibited.

  • Legal Compliance: Refrain from any activities that are illegal or violate any applicable laws, including the Online Safety Act 2023.

  • No Off-Platform Solicitation: Do not invite or encourage other users to engage in activities outside of Echo.

  • Follow all rules stated in our Ground Rules.

Community Guidelines

By using Echo, you agree to follow our community guidelines stated here and in our Ground Rules:

  • Open Communication: Engage in constructive and supportive conversations. Listen actively and respond thoughtfully.

  • No Interruptions: Allow everyone the opportunity to speak without interruption.

  • Authenticity: Be honest in your interactions while considering the impact of your words on others.

  • Avoid Triggering Content: Be mindful when discussing sensitive topics. Avoid graphic details that may distress others.

Prohibited Actions, and Moderation and Enforcement

Prohibited Activities

You agree not to use Echo to:

  • Engage in Harassment or Hate Speech: Including but not limited to threats, bullying, or promoting violence against individuals or groups.

  • Disseminate Illegal Content: Such as promoting terrorist activities, sharing child sexual exploitation material, or any form of illegal pornography.

  • Impersonate Others: Do not misrepresent your identity or affiliations.

  • Collect and/or Share Personal Data: Do not collect, store, or share personal data about other users without their explicit consent.

  • Conduct any other prohibited activities stated in our Ground Rules.

Moderation and Enforcement

  • Moderators: Echo employs listeners trained to facilitate conversations and ensure compliance with these Terms.

  • Reporting: Users can report concerns or violations to moderators or through our support email at hello@theechoplatform.com

  • Consequences: Violation of these Terms may result in warnings, temporary suspension, or permanent banning from the platform.

IP, Data Protection, Limitation of Liability, and Disclaimers

 Intellectual Property

  • User Content: By participating in voice calls, you grant Echo a non-exclusive, royalty-free license to use the content for the purpose of providing the service.

Limitation of Liability

  • No Professional Advice: Echo provides peer support but does not offer professional medical or psychological advice. Users should seek professional help when needed.

  • Service Availability: Echo does not guarantee uninterrupted access to the platform and is not liable for any disruptions.

 Data Protection

  • Compliance: Echo complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

  • Data Security: We implement robust security measures to protect your personal information from unauthorized access or disclosure

Disclaimers

  • Use at Your Own Risk: Your use of Echo is at your sole risk. The service is provided on an "as is" and "as available" basis.

  • No Warranties: Echo disclaims all warranties, express or implied, regarding the service and its operation.

Indemnification, Changes to Terms, and Termination

Indemnification

You agree to indemnify and hold harmless Echo, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising out of your use of the platform or violation of these Terms.

Termination

  • By You: You may terminate your account at any time by contacting hello@theechoplatform.com

  • By Echo: We may suspend or terminate your access to Echo if you violate these Terms or engage in conduct that we determine to be inappropriate or harmful.

Changes to the Terms

Echo reserves the right to modify these Terms at any time. We will provide notice of significant changes by posting the new Terms on the platform. Your continued use of Echo after such changes constitutes your acceptance of the new Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom without regard to its conflict of law principles.

Contact Information and Miscellaneous

Contact Information

For questions or concerns about these Terms, please contact us at:

  • Email: hello@theechoplatform.com

Miscellaneous

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

  • Entire Agreement: These Terms constitute the entire agreement between you and Echo regarding your use of the platform.

Acknowledgment

By using Echo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.